Paying
To confirm your booking please contact us 01326 340473 once you have read the Booking Conditions.
For advance bookings, you can send us a cheque made payable to P Evans.
If you wish to pay by bank transfer tell your bank that you are liable to pay all charges incurred in the transaction and please quote your Personal Reference Number. Details will be provided.
Booking conditions
The small print is never the easiest reading, but is important. Our Booking conditions describe our policies and procedures and clarify the contractual relationship between you and us. For any advice please contact us.
1. General
1.1 Customers renting property are referred to as ‘the Guest’.
1.2 The owners of the property (hereafter referred to as ‘the Owners’ or ‘the Owner’).
2. Duration and times of rental
2.1 Rentals are for a maximum of four weeks and commence at 3pm on the first day of the rental and end at 10am on the day of departure unless otherwise agreed. This period is hereafter referred to as ‘the Holiday’.
2.2 The period booked will be stated on the Booking Confirmation provided to the Guest when they book and cannot be exceeded unless the Owners give written approval. The Guest will be liable for any cost of whatever nature incurred because of an unauthorised extension.
3. Deposit
3.1 If a booking is made eight weeks or more before the Holiday is due to start, a deposit of one-third of the rent is payable.
3.2 If a booking is made less than eight weeks before the Holiday is due to start, the full rent, must be paid at the time of booking.
3.3 Should the Owner not accept or reject a booking request, any rent paid by the Guest will be refunded immediately.
4. Final payment
4.1 Unless otherwise agreed by the Owner in writing, the price for the Holiday shall be the rent for the property as set out at the time of the booking.
4.2 Subject to the Cancellation conditions, as soon as the booking is received and accepted by the Owner, the Guest is liable for payment of the balance of the rent.
4.3 Payment of the rent is payable to the Owner eight weeks before the start of the Holiday (‘the Due Date’) and non-payment by the Due Date will be treated as a cancellation.
4.4 If balance of the Rental Fees is not received by the Due Date, then the Guest will lose their booking and the deposit will be forfeit.
4.5 The Owner shall not be responsible for sending reminders of the Due Date. The Due Date will be set out on the Booking Confirmation.
5. Changing a booking
5.1 Once a booking has been accepted by the Owner, the booking can only be changed by treating the original booking as a cancellation.
5.2 The dates of the Holiday may be changed, except within two weeks of the start date, providing the property is available for the new dates and the Owners accept the change.
5.3 The dates of the Holiday cannot be changed if the new dates are for a shorter period than the original booking and you will not be entitled to a refund if you choose to leave earlier.
5.4 The guest agrees to pay any additional costs if the new weeks are in an alternative price band.
6 Price changes
6.1 The Owner reserves the right to amend any prices due to errors or omissions but such changes shall be notified to the Guest as soon as possible and the Guest shall be able to cancel the booking if the amended price is significantly higher than the original price quoted.
7. Method of payment
7.1 Payments may be made by cheque or electronic bank transfer. Cheques should be made payable to “P Evans” and can only be accepted up to four weeks prior to the holiday start date. Guests making bookings within 4 weeks of the start date will be unable to pay by cheque. (Please also refer to Conditions 4 and 5). Post-dated cheques are not acceptable. Any charges raised against us by our bank for handling dishonoured cheques, bank transfers or any other payments will be passed on to the Guest who is liable to reimburse us within seven days of receipt of notification from us and prior to the commencement of their Holiday.
8. Overseas bookings
Overseas guests may pay in Sterling by international electronic transfer. Any charges for payments from overseas will be passed on to the Guest.
9. Cancellation Terms
A booking can only be cancelled prior to the start of the Holiday.
A Guest who wishes to cancel the Holiday must notify us in writing (‘Cancellation Notice’).
In the event that a cancellation is made, then a cancellation charge is payable depending on the number of days before the Holiday start date the Cancellation Notice is received. The amount payable is set out below:
Number of days before Holiday start date that notification is received Cancellation Charge (as a percentage of the rental cost of the Holiday):
0 – 13 days 100%
14 – 27 days 75%
28 – 55 days 60%
56 days or more Deposit
As with any holiday, it is recommended that the guest takes out Travel Insurance to cover any unforeseen circumstances.
10. Eligibility
Merrivale Barn is only suitable for couples as there is only 1 bed. No children under the age of 18 are accepted. Our policy is to take bookings from adults only and bookings will not be accepted from persons under the age of 18. This policy is not intended to be discriminatory.
The Owner reserves the right to refuse admittance if this condition is not observed and no refunds will be given.
11. The holiday
The Guest has the right to occupy the property for a holiday only (within the meaning of Schedule 1, Paragraph 9 of the Housing Act 1988).
12. Guest obligations
The Guest agrees:
1. to pay for any losses or damages to the property and contents caused by the Guest or a member of their party (reasonable wear and tear excluded). If it is proven that damage is directly attributable to the Guest then the Owner has the right to reclaim any costs incurred. All damage or breakdowns must be reported immediately so issues can be put right before the arrival of the next guests.
2. to take good care of the property and leave it in a clean and tidy condition at the end of the Holiday. A cleaning service is not provided during the Holiday. Should the Owner be dissatisfied with the condition of the property upon the Guest’s departure, they may refuse to take a booking from that Guest again.
3. to permit the Owners reasonable access to the property;
4. not to part with possession of the property, or share it, except with members of the party shown on the Booking Confirmation;
5. not to sell or transfer the booking to another party without the Owners’ agreement;
6. not to exceed the total number of people stipulated in the property description – 2 only.
7. not to cause an annoyance or become a nuisance to occupants of adjoining premises;
8. not to smoke in the property.
13. Non-availability of property
If for any reason beyond the Owners’ control the property is not available on the date booked (owing, for example, to fire damage) or the property becomes unsuitable for holiday letting, all rent paid in advance by the Guest will be refunded. The Guest shall not as a result have any further claims against the Owner.
14. Liability
14.1 The Owner will not be liable for any act, neglect or default on the part of any other person not within their employ or otherwise under their control, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Guest or any other person may suffer or incur arising out of, or in any way connected with the rental In addition, the Owners accept no liability for loss of or damage to the Guest’s possessions on the Owners’ property or land.
14.2 Nothing in these conditions excludes or limits the liability of the Owners:
-a. for death or personal injury caused by the Owners’ negligence;
-b. for any matter which it would be illegal for the Owners to exclude or attempt to exclude their liability.
15. Property descriptions
Some of the information on our website relates to matters beyond the property such as events, restaurants and public houses. Closure of such premises and other changes to external facilities or events are outside Owners control.
Please note that WiFi provision is subject to availability and network conditions.
16. Complaints
16.1 All complaints must be notified to the Owners as soon as reasonably practicable, so that the Owners can take remedial action. Guests have a legal obligation to mitigate their loss.
16.2 If the Owners are denied the opportunity of investigating the complaint within a reasonable time or denied the opportunity to put matters right during the Holiday, then the guest will waive all rights.
17. Pets
The Owners regret that they cannot accept pets being kept at Merrivale Barn. The Owners cannot guarantee that there have never been any pets previously kept at the property.
18. Bed linen and towels
Linen and towels are changed between Holidays and a fresh set is provided weekly during Holidays.
Beach towels are available for hire at a small additional charge to cover additional laundry fees.
19. Breach of contract
19.1 If there is a breach of any of these conditions by the Guest or any of their party, the Owners reserve the right to re-enter the property and end the Holiday and ask the Guest and their party to leave.
19.2 If there is a breach of any of these conditions by the Owners, then the Guests have the right to end the Holiday and leave.
19.3 Ending the Holiday by either the Owner or the Guest does not affect that party’s other rights and remedies.
20. Governing law and jurisdiction
The contract between the Owner and the Customer shall be governed by the laws of England and Wales. Each party irrevocably agrees that the courts of Englandand Wales shall have the exclusive jurisdiction to settle any dispute of claim arising out of or in connection with the contract.
21. Authority to sign
The person who completes the booking certifies that:
1. he or she is authorised to agree the Booking Conditions on behalf of all persons included on the booking, including those substituted or added at a later date;
2. the signatory is over eighteen years of age;
3. they agree to take responsibility for the party occupying the property, and to notify the Owner if they are not a member of that party.
22. Validity clause
In the event that a court finds that a condition in these Booking Conditions is illegal or void, the illegal or void provision will be removed from the remainder of the Booking Conditions, which will continue to be valid and have full force and effect.
23 Personal Data
23.1 The Owner will use the personal information provided:
-a. to verify the identity of the Customer and Guests who will be occupying the Property; and
-b. to contact the Customer and Guests by post / email with information about the Property.
23.2 The Owner obtains your personal information in the course of the rental with you. The Owner may contact you by electronic means (email or text) with relevant information or future offers. If you do not want the Owner to use your data in this way, you can opt out at any time by contacting the Owner by email.
23.3 The Owner may retain your information for the period necessary to fulfil the purposes for which it was first collected unless a longer retention period is required or permitted by law.
Holiday travel insurance | Cancellation and curtailment
To ensure that you and your party are adequately protected for your holiday, we recommend that travel insurance is purchased.
During your stay
Losses and damages
The occasional accident is bound to happen and any losses or damages during your holiday must be paid for. Before you arrive, your property will have been cleaned, the inventory checked and any missing items noted or replaced. If you find any deficiencies or damages on arrival which have not been noted, it is in your own interest to notify the Owners, as soon as possible, ideally within 24 hours of arrival.
You should also be aware that you have a legal liability to pay for any damages you may cause to the property during your holiday. In certain circumstances, if you should cause any loss or damage by negligence, you could become liable and you would probably not be covered by the personal liability section of your own household policy. Equally, the Owner’s insurance does not cover your personal possessions. You would therefore be well advised to check on these points with your insurers and you may find that, providing they are given notice, they may extend your normal cover to include your holiday home.
Smoking
Merrivale Barn does not allow smoking (including vaping) inside the premises, so please respect this policy and do not smoke under any circumstances. Get in touch if you have any questions.
Parking & access
Parking
There is sufficient room for two medium sized guest cars if necessary. The external driveway is shared with the owners, so we respectfully request that this is taken into consideration when parking your vehicle. If you are planning to bring a very large vehicle or tow a trailer, please check in advance. The owners accept no liability for loss or damage caused to vehicles or their contents parked on the owners property.
Access
We want to ensure Merrivale Barn is the right holiday cottage for you. There are a number of steps to negotiate, so if anyone in your party has special requirements or you have any concerns or queries please contact us prior to booking.